Dear line customers:

Some 998 of you responded to the V line Rider Report Card surveys. Thank you.

Now for your results:

You gave the an overall performance grade of C

Your Top Ten Priorities for improvement:

1. Reasonable wait times for trains
2. Minimal delays during trips
3. Station announcements that are easy to hear
4. Adequate room on board at rush hour
5. Train announcements that are easy to hear
6. Cleanliness of stations
7. Cleanliness of subway cars
8. Sense of security in stations
9. Working elevators and escalators in stations
10. Sense of security on trains

For a complete list of your priorities as well as detailed grades for each topic click here.

Again, thank you for taking the time to help us.  Thanks for riding with us.

Howard H. Roberts, Jr.
President
MTA New York City Transit