Dear Rockaway Shuttle line customers:

Some 60 of you responded to the Rockaway Shuttle line Rider Report Card surveys.
Thank you.

Now for your results:

You gave the Rockaway Shuttle line an overall performance grade of C.

Your Top Ten Priorities for improvement:

• 1.Reasonable wait times for trains
• 2. Minimal delays during trip
• 3. Adequate room on board at rush hour
• 4. Sense of security on trains
• 5. Sense of security in stations
• 6. Cleanliness of stations
• 7. Courtesy and helpfulness of station personnel
• 8. Station announcements that are easy to hear
• 8. Comfortable temperature in subway cars
• 10. Working elevators and escalators in stations

For a complete list of your priorities as well as detailed grades for each topic click here.

Again, thank you for taking the time to help us.  Thanks for riding with us.

Howard H. Roberts, Jr.
President
MTA New York City Transit