Dear Staten Island Railway line customers:

Some 805 of you responded to the Staten Island Railway line Rider Report Card surveys.  Thank you.

Now for your results:

You gave the Staten Island Railway  an overall performance grade of C+

Your Top Ten Priorities for improvement:

1. Adequate room on board at rush hour
2. Cleanliness of cars
3. Sense of security on trains
4. Sense of security in stations
5. Cleanliness of stations
6. Trains depart and arrive as scheduled
7. Comfortable temperature in cars
8. Train announcements that are easy to hear
9. Minimal delays during trips
10. Availability of MetroCard Vending Machines

For a complete list of your priorities as well as detailed grades for each topic click here.

Again, thank you for taking the time to help us.  Thanks for riding with us.

Howard H. Roberts, Jr.
President
MTA New York City Transit