Dear Franklin Avenue Shuttle Line Customers:

Some 54 of you responded to the S line Rider Report Card survey. Thank you.

Now for your results:

You gave the an overall performance grade of C.

Your Top Ten Priorities for improvement:

1. Availability of MetroCard Vending Machines
2. Reasonable wait times for trains
3. Minimal delays during trips
4. Working elevators and escalators in stations
5. Sense of security in stations
    Signs in subway cars that help riders find their way (Tie)
7. Courtesy and helpfulness of station personnel
8. Sense of security on trains
    Adequate room on board at rush hour (Tie)
10. Cleanliness of stations

For a complete list of your priorities as well as detailed grades for each topic click here.

Again, thank you for taking the time to help us. Thanks for riding with us.

Howard H. Roberts, Jr.
President
MTA New York City Transit