Dear 42nd Street Shuttle line customers:

Some 146 of you responded to the 42nd Street Shuttle line Rider Report Card surveys. Thank you.

Now for your results:

You gave the 42nd Street Shuttle line an overall performance grade of C+.

Your Top Ten Priorities for improvement:

1. Adequate room on board at rush hour
2. Reasonable wait times for trains
3. Cleanliness of stations
4. Minimal delays during trips
5. Station announcements that are easy to hear
6. Train announcements that are easy to hear
7. Courtesy and helpfulness of station personnel
8. Signs in stations that help riders find their way
9. Cleanliness of subway cars
10. Comfortable temperature in subway cars

For a complete list of your priorities as well as detailed grades for each topic click here.

Again, thank you for taking the time to help us.  Thanks for riding with us.

Howard H. Roberts, Jr.
President
MTA New York City Transit