Dear line customers:

Some 4,267 of you responded to the Rider Report Card survey.  Thank you. 

Now for your results:

You gave the an overall performance grade of C-

Your Top Ten Priorities for improvement:

1. Reasonable wait times for trains
2. Minimal delays during trips
3. Adequate room on board at rush hour
4. Train announcements that are easy to hear
5. Station announcements that are easy to hear
6. Cleanliness of stations
7. Cleanliness of subway cars
8. Sense of security in stations
9. Sense of security on trains
10. Working elevators and escalators in stations

For a complete list of your priorities as well as detailed grades for each topic click here.

Again, thank you for taking the time to help us.  Thanks for riding with us.

Howard H. Roberts, Jr.
President
MTA New York City Transit