Dear line customers:

Some 3,416 of you responded to the Rider Report Card survey.  Thank you. 

Now for your results:

You gave the an overall performance grade of C.

Your Top Ten Priorities for improvement:

1. Reasonable wait times for trains
2. Minimal delays during trips
3. Adequate room on board at rush hour
4. Cleanliness of stations
5. Station announcements that are easy to hear
6. Sense of security in stations
7. Train announcements that are easy to hear
8. Sense of security in trains
9. Cleanliness of subway cars
10. Station announcements that are informative

For a complete list of your priorities as well as detailed grades for each topic click here.

Again, thank you for taking the time to help us.  Thanks for riding with us.

Howard H. Roberts, Jr.
President
MTA New York City Transit