Dear line customers:

Some 900 of you responded to the M line Rider Report Card surveys. Thank you.

Now for your results:

You gave the line an overall performance grade of C.

Your Top Ten Priorities for improvement:

1. Reasonable wait times for trains
2. Minimal delays during trips
3. Cleanliness of stations
4. Sense of security in stations
5. Adequate room on board at rush hour
6. Station announcements that are easy to hear
7. Sense of security on trains
8. Courtesy and helpfulness of station personnel
9. Cleanliness of subway cars
10.Comfortable temperature in subway cars

For a complete list of your priorities as well as detailed grades for each topic click here.

Again, thank you for taking the time to help us.  Thanks for riding with us.

Howard H. Roberts, Jr.
President
MTA New York City Transit