Dear line customers:

Some 2,216 of you responded to the L line Rider Report Card surveys. Thank you.

Now for your results:

You gave the line an overall performance grade of C+.

Your Top Ten Priorities for improvement:

1. Adequate room on board at rush hour
2. Minimal delays during trips
3. Reasonable wait times for trains
4. Sense of security in stations
5. Sense of security on trains
6. Cleanliness of stations
7. Comfortable temperature in subway cars
8. Courtesy and helpfulness of station personnel
9. Station announcements that are easy to hear
10. Train announcements that are easy to hear

For a complete list of your priorities as well as detailed grades for each topic click here.

Again, thank you for taking the time to help us.  Thanks for riding with us.

Howard H. Roberts, Jr.
President
MTA New York City Transit