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Letter From The President Ratings Improvements Wanted Most

 

Dear F Line Subway Icon line customers:

Some 8,158 of you responded to the F line Rider Report Card surveys.  Thank you. 

Now for your results:

You gave the F Line Subway Icon line an overall performance grade of C-

Your Top Ten Priorities for improvement:

  1. Reasonable wait times for trains
  2. Minimal delays during trips
  3. Adequate room on board at rush hour
  4. Station announcements that are easy to hear
  5. Train announcements that are easy to hear
  6. Cleanliness of subway cars
  7. Cleanliness of stations
  8. Sense of security in stations
  9. Sense of security on trains
  10. Working elevators and escalators in stations

For a complete list of your priorities as well as detailed grades for each topic click here.

Again, thank you for taking the time to help us.  Thanks for riding with us.

Howard H. Roberts, Jr.
President
MTA New York City Transit