Dear line customers:

Some 1,810 of you responded to the 5 line Rider Report Card surveys. Thank you.

Now for your results:

You gave the an overall performance grade of C-

Your Top Ten Priorities for improvement:

1. Minimal delays during trips
2. Reasonable wait times for trains
3. Adequate room on board at rush hour
4. Cleanliness of stations
5. Station announcements that are easy to hear
6. Sense of security in stations
    Sense of security on trains
8. Comfortable temperature in subway cars
9. Train announcements that are easy to hear
10.Cleanliness of subway cars

For a complete list of your priorities as well as detailed grades for each topic click here.

Again, thank you for taking the time to help us.  Thanks for riding with us.

Howard H. Roberts, Jr.
President
MTA New York City Transit