Dear line customers:

Some 1,667 of you responded to the line Rider Report Card surveys.  Thank you.

Now for your results:

You gave the an overall performance grade of C-

Your Top Ten Priorities for improvement:

1. Reasonable wait times for trains
2. Adequate room on board at rush hour
3. Minimal delays during trips
4. Station announcements that are easy to hear
5. Train announcements that are easy to hear
6. Cleanliness of stations
7. Sense of security on trains
8. Sense of security in stations
9. Cleanliness of subway cars
10. Comfortable temperature in subway cars

For a complete list of your priorities as well as detailed grades for each topic click here.

Again, thank you for taking the time to help us.  Thanks for riding with us.

Howard H. Roberts, Jr.
President
MTA New York City Transit