Useful Phone Numbers

MTA Headquarters: 212-878-7000 MTA Police Department: 212-878-1001 MTA Public Meeting Hotline: 212-878-7199 New York Transit Museum: 718-694-1600
New York City Transit MTA Bus MetroCard Long Island Rail Road Long Island Bus Metro-North Railroad	Bridges and Tunnels Staten Island Railway Rail, Bus, and Airport Services Suburban Bus Services Ferries Other Numbers

Travel Information Center (also for MTA Bus) Daily, 6 AM – 10 PM	718-330-1234
Travel information for non-English-Speaking People (also for MTA Bus) Daily, 6 AM – 10 PM	718-330-4847
Travel Information for People with Disabilities Daily, 6 AM – 10 PM	718-596-8585 (TTY) 718-596-8273
Service Status Hotline	718-243-7777
Lost and Found M, T, F, 8 AM – 3:30 PM W, Th, 11 AM – 6:30 PM Closed: Saturday, Sunday and Holidays	212-712-4500/4501
Main Offices	718-330-3000
Customer Service, Map Requests M – F, 9 AM – 5 PM Map orders (25 or more copies)	718-330-3322 (TTY) 718-596-8273 646-252-6862 (fax) 646-252-6857
Bus Customer Relations Center All times	888-692-8287 (fax) 718-927-7498
Paratransit Services Access-A-Ride Information (Application, Eligibility) Customer Information M – F, 9 AM – 5 PM TTY Reservations Comments, Complaints TTY Comments, Complaints	(877) 337-2017 toll-free from area codes 212,347, 718,516,631,914, and 845 (718) 393-4999 from other area codes (718) 393-4259 (TTY) 718-393-4257 718-330-3322 718-596-8273
ADA Compliance M – F, 9 AM – 5 PM	646-252-3053 (TTY) 646-252-3050
Elevator/Escalator Hotline All times To report a non-working escalator or elevator	800-734-6772 (TTY) 718-596-8273 800-734-6772
Employee Safety Line	718-858-7272
Employment Center	347-643-8237
NYPD Transit Bureau All hours	718-694-4050
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MetroCard Customer Service M – F, 7 AM – 11 PM Sa – Su, 9 AM – 5 PM	212-638-7622
Reduced Fare MetroCard M – F, 9 AM – 5 PM	718-243-4999 (TTY) 718-596-8273
EasyPay Account Service Center Visually Impaired Balance Information All times	877-323-RIDE (877-323-7433) 1-800-861-9614
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MTA Bus	718-330-1234
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Travel information (24-hour fare and schedule information)
New York City	718-217-LIRR (718-217-5477)
Nassau County	516-822-LIRR (516-822-5477)
Suffolk County	631-231-LIRR (631-231-5477)
Travel Information for People with Impaired Hearing	718-558-3022
Group Travel and Tours Weekdays 8 AM - 4 PM	718-558-7498
Hamptons Reserve Service Seasonal	718-558-8070
Main Offices Weekdays 9 AM - 5 PM	718-558-7400
Public Affairs Weekdays 9 AM - 5 PM	718-558-8228
Lost & Found Weekdays 7:20 AM - 7:20 PM Closed: Saturday, Sunday, and Holidays	212-643-5228
Mail&Ride All Times	800-649-NYNY (800-649-6969)
Ticket Refunds Weekdays 8AM – 4PM	718-558-3488
Ticket Vending Machine Assistance Weekdays, 7:30 AM – 3:30 PM	877-LIRR-TSM (877-547-7876)
MTA Police All times	(Qns, Bkyn) 718-558-3300 (L.I.) 516-733-3900
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Travel Information M – F, 7 AM – 5 PM	516-228-4000 (TTY) 516-228-4002
Main Offices M – F, 9 AM – 5 PM	516-542-0100
Customer Service (concerns, comments) M – F, 7 AM – 5 PM	516-228-4000
Lost and Found M – F, 7 AM – 5 PM	516-228-4000
Reduced-Fare MetroCard M – F, 9 AM – 5 PM	718-243-4999 (TTY) 718-596-8273
Employment All times	888-363-8285
Able-Ride Reservations Daily, 8:30 AM–5:00PM	516-228-4000 (TTY) 516-228-4002
Leisure/Senior Passes	516-572-0348
Huntington-HART All times	631-427-8287
Nassau County Police All times	516-573-7000
Correspondence We learn a great deal from your comments and suggestions, so please feel free to write to us at: Customer Services MTA Long Island Bus 700 Commercial Avenue Garden City, NY 11530
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Travel Information (24-hour fare and schedule information)	212-532-4900
TTY information line	800-724-3322
Main Offices M – F, 9 AM – 5 PM	212-340-3000
Customer Service M – F, 8:30 AM – 5 PM	212-672-1290
Mail&Ride M – F, 8:30 AM – 5 PM	(NYC) 212-340-2020
Group Sales M – F, 8:30 AM – 5 PM	212-499-4398
Lost and Found M – F, 7 AM – 6 PM	212-532-4900
MTA Police All times	212-878-1001
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Travel Information 24-hour fare and travel information)	212-360-3000
E-ZPass Service Center All times	800-333-TOLL (800-333-8655)
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Travel Information 6 AM – 9 PM	718-979-0600 718-330-1234 (TTY) 718-596-8273
Customers with Disabilities Daily, 6 AM – 11 PM	718-596-8585 (TTY) 718-596-8273
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Other Transportation Services

Rail, Bus, and Airport Services

Airport Information	800-AIR-RIDE (800-247-7433)
AirTrain/JFK	877-JFKAirTrain (877-535-2478)
AirTrain/Newark	888-EWR-INFO (888-397-4636)
Amtrak	800-USA-RAIL (800-872-7245)
George Washington Bridge Bus Station	212-564-8484
New Jersey Transit	973-275-5555 (TTY) 800-772-2287
New York Airport Service	718-875-8200 ex. 110
Newark Airport Express/Coach USA	877-863-9275
Olympia Trails	877-894-9155 908-354-3330
PATH (Port Authority Trans-Hudson)	800-234-7284
Port Authority Bus Terminal	212-564-8484
Shoreline East From Connecticut From other areas	800-ALL-RIDE (800-255-7433) 203-777-RIDE (203-777-7433)
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Suburban Bus Services

New York State
Bee Line Bus – Westchester	914-813-7777
HART – Huntington Township Rapid Transit	631-HART-BUS
	(631-427-8287)
LOOP Bus – Dutchess County	845-485-4690
Long Beach Buses	516-431-4445
Putnam County Transit	845-878-RIDE (845-878-7433)
Pougkeepsie Transit System	845-451-4118
Transport of Rockland	845-364-3333

Connecticut
CT Transit	860-522-8101
GBTA Bus – Bridgeport	203-333-3031
Housatonic Area Regional Transit – Danbury	203-748-2034
Valley Transit District – Derby/Ansonia/Seymour	203-735-6824
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Ferries

Staten Island Ferry	(NYC) 311 (Outside NYC) 718-815-2628
NY Waterway Ferry Service Service between Manhattan and New Jersey, between Haverstraw and Ossining, between Neburgh and Beacon, and between Manhattan and Yankee Stadium	800-53-FERRY (800-533-3779)
New York Water Taxi Service along the East River and between Manhattan and Brooklyn, Queens, or Jersey City	212-742-1969
Seastreak Service between Manhattan and New Jersey and between New Jersey and Mets-Willets Point	800-BOAT RIDE (800-262-8743)
Bridgeport-Port Jefferson Ferry	Long Island 631-473-0286
Cross Sound Ferry Service between Orient Point and New London	631-323-2525
Fire Island Ferries Bay Shore Patchogue Sayville	631-665-3600 631-475-1665 631-589-0810
Liberty Water Taxi Service between Manhattan and Liberty State Park and Jersey City	201-985-8000
Circle Line Sightseeing trips around Manhattan	212-563-3200 866-925-4631
Statue Cruises Service between Manhattan and the Statue of Liberty and Ellis Island	877-523-9849
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Other Numbers

NYC Commuter Link	866-692-6668 718-886-1343
Long Island Car Pool/Shared Ride	877-426-6883 631-777-7722
Transit Center	866-410-CHEK (866-410-2435)
Westchester County SMART COMMUTE Program	914-995-4444
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